Refund policy

Return Policy

You may return new, unopened items sold and fulfilled by TotallyHaircare.com within 10 days of delivery for a product refund only, we will not refund the cost for shipping. Items should be returned in their original product packaging. Contact us through our online contact form for returns and we will guide you through the process. Claims for damaged or missing shipments must be made against the respective carrier. Please save your tracking number for your records.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. Contact us at CustomerCare@Totallyhaircare.com for additional support.